7+ years across the full software lifecycle, starting in tier-3 enterprise support, moving into core backend engineering in Java and Scala, and now owning a production SaaS platform end to end.
Software Engineer (role title: Tech Admin)
International Ally Federation · Aug 2024 - Present · Remote
Owned end-to-end development of Health Compass, a production wellness assessment platform, covering architecture, backend APIs, frontend, data layer, and deployment.
Built the application in TypeScript, Astro, and Tailwind: multi-section assessment flow, scoring engine, D3 results visualization, PDF export, and email delivery via serverless functions (Resend).
Architected the platform toward multi-tenant SaaS on Supabase/PostgreSQL with row-level security, autosave APIs, and edge functions, designing tenant isolation from the ground up.
Ran production operations: GitHub Actions CI/CD, GA4 analytics with cookie consent, and bilingual English/Farsi UX.
Used AI-assisted development (Cursor, coding agents) as a core workflow, pairing agentic tooling with design docs and human review to ship production-grade code.
Software Engineer
ServiceRocket Inc. · Nov 2019 - Aug 2024 · Hybrid
Designed and implemented scalable backend services and distributed microservices in Scala (Akka HTTP / Play Framework) and Java, modernizing legacy workflows for B2B applications serving thousands of active users.
Engineered secure, high-throughput REST APIs and data-processing layers, reducing request latency 30% for enterprise customer data-sync operations.
Diagnosed production bottlenecks and security incidents using Instana and New Relic, systematically reducing error rates and sustaining 99.9% service availability.
Built Infrastructure as Code pipelines with Terraform, Jenkins, and GitHub Actions, cutting deployment time 50%; provisioned and optimized AWS infrastructure (EC2, S3, RDS, IAM).
Automated testing workflows in Python and Node.js, recovering approximately 20 engineering hours per month.
Led code reviews and mentored junior engineers on testing strategy within an Agile team.
Application Support Engineer, Tier 3
ServiceRocket Inc. · Oct 2017 - Nov 2019 · On-site
Delivered tier-3 engineering support on complex Jira workflows, webhooks, and REST API integrations, holding a 90%+ satisfaction rating.
Planned and executed large-scale Jira Server to Jira Cloud migrations, verifying 100% data integrity across thousands of production records with zero downtime.
Built Jira integrations with GitHub and Azure DevOps as technical liaison to global enterprise clients.